Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy explains how institutions can cancel Gurunoex services, including Campus ERP, Admissions CRM, Staff Portal and HR & Payroll (the “Services”), and when refunds are given. It should be read together with our Terms & Conditions and each institution’s order form, proposal or agreement (the “Agreement”). If the Agreement says something different, the Agreement will apply.

2. Free Demo

Product demonstrations and appointments with our team are free of charge. No payment is taken before an institution decides to use the Services.

3. Subscriptions and Fees

The Services are provided on a subscription basis, with fees, billing period and any one-time charges (such as setup, data migration or training) set out in the Agreement. Fees are payable in advance for each billing period unless agreed otherwise.

4. Cancellation by the Institution

• An institution can cancel its subscription by writing to hello@gurunoex.in from its registered email address.
• Cancellation requests must be made at least [30] days before the end of the current billing period.
• The cancellation takes effect at the end of the billing period already paid for, and the Services stay available until then.
• No further fees will be charged after the cancellation takes effect.

5. Refund Eligibility

A refund may be given in the following cases:

• Cancellation before setup begins: if an institution cancels within [7] days of payment and before setup or data migration has started, the subscription fee paid will be refunded in full.
• Duplicate or excess payment: any amount paid twice or paid in excess will be refunded in full.
• Failed transactions: if money is deducted but the payment is not received by us, it is usually reversed automatically by the bank or payment gateway. If not, we will refund it once confirmed.
• Service not delivered: if we are unable to provide the Services as agreed, we will refund the fees for the unused period.

6. Non-Refundable Charges

Unless the Agreement says otherwise, the following are not refundable:

• Fees for any billing period that has already started
• One-time setup, data migration, customisation and training charges once that work has begun
• Fees for add-on services that have already been delivered
• Charges from third parties, such as SMS, WhatsApp or payment gateway fees, already used

7. How to Request a Refund

To request a refund, please email hello@gurunoex.in with:

• Your institution’s name and registered email address
• The invoice or payment reference number
• The amount and date of payment
• The reason for your refund request

8. Refund Processing

We will review each request and reply within [5] working days. Approved refunds are processed within [7–10] working days to the original payment method, or by bank transfer to the institution’s account. The time for the money to reach your account may also depend on your bank.

9. Cancellation by Gurunoex

We may suspend or cancel the Services if our Terms & Conditions are seriously breached or fees remain unpaid after reasonable notice. If we end the Services for any other reason, we will refund the fees for any unused, prepaid period.

10. Your Data After Cancellation

After cancellation, we will keep the institution’s data available for export for [30] days. After that, it will be securely deleted, except where we must keep it by law. Please make sure you download any records you need before this period ends.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated. Changes will not affect payments already made.

12. Contact Us

For cancellations, refunds or any billing questions, please contact us: